Terms & Conditions

This website is operated by HAIRWANNA. Throughout the site, the terms "we", "us" and "our" refer to HAIRWANNA.

Before using this website, please read the following terms and conditions carefully and use it only if you accept and agree to be bound by them. Please understand that by accessing this website, you fully accept these terms and conditions.

We may modify these terms and conditions at any time should we deem it necessary. We therefore ask you to check these conditions each time you access this website.

Copyright and trademarks
All content, information, designs, layouts, logos, trademarks and other intellectual property on this site are protected by copyrights, trademarks and other intellectual property rights held by us or by other parties who have granted us a license to use them. Anyone accessing this website undertakes to use its content in a manner that does not infringe these rights.

Payment methods
We accept the following two payment methods. Whichever method you choose, we guarantee that all transactions you make on our site are secure. All prices are quoted in pounds sterling. All prices, models and hardware specifications are subject to change or withdrawal by the seller without notice.

• PayPal/SHOP PAY/GOOGLE PAY/Apple Pay - We are pleased to accept payments through these platforms, the trusted leaders in online payments. These platforms enable buyers and businesses to send and receive money securely online. When you use them, your financial information is never shared with the merchant.
• Credit cards - We currently accept Visa, MasterCard, American Express and UnionPay. You can safely enter your credit card number via our secure server, which encrypts all information submitted.

Linked sites
We make no representations or warranties about the content of websites linked to this website or websites of other parties containing links to this website (collectively, the "Linked Sites"), as other parties are responsible for the operation of the Linked Sites. In addition, when you use the Linked Sites, you must accept and abide by the terms and conditions of use of those sites.

Links from other websites
If you create a link to this website from another website, please obtain prior permission from USA. If you wish to create a link to this site from another website, please send us a request form. In addition, links must go to the home page of this website (URL https://hairwanna.com/) and clearly indicate that it is a link to this website.

Order acceptance policy
The receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Order cancellation
If you wish to cancel your order, please send us an e-mail to the following address: support@hairwanna.com. We will issue a full refund if the order is cancelled and the product has not yet been dispatched. If an hour has elapsed, the order will be processed for shipment and delivered on time. At this point, the order cannot be cancelled and must be submitted to the RMA (Return Merchandise Authorization) procedure. The cost of shipping the returned goods will be deducted from your refund. If you refuse delivery of an order, HAIRWANNA will deduct the shipping costs from your refund.

Change of delivery address
As we endeavour to process orders as quickly as possible, we are unable to change the delivery address or other details of your order after 12 noon USA time each day. You may return the item to us in accordance with our returns and refunds policy.

Sales tax
The price of all products includes 20% VAT.

Warranty
Please refer to: https://www.hairwanna.com/pages/guarantee

Privacy policy
Please refer to: https://hairwanna.com/pages/privacypolicy

Items damaged in transit may be returned or replaced under our 30-day risk-free warranty. We may request photographic or video evidence for our records.

Shipping policy
Please refer to this policy by visiting: https://hairwanna.com/pages/shippingpolicy

Return policy
We want you to be completely satisfied with your purchase from HAIRWANNA, and we strive to provide you with expert advice to help you choose the products best suited to your needs. We also understand that sometimes a product isn't quite right for you. That's why we make returns easy.

Please send us an e-mail with your return request, indicating the order number. Please also tell us the reason for your return. We will issue a Return Merchandise Authorization (RMA) number.
General information for all returns

Contact us by e-mail or via the website to inform us that you would like to arrange a return within 15 days. If 15 days have passed since your purchase, we are unfortunately unable to offer a refund or exchange.

Your item must be unused and in the same condition as when you received it. Any item returned incomplete (missing parts, etc.) will not be replaced or refunded.

For all returns, unless the item is defective, you will be responsible for arranging and paying for the return of goods by registered mail or special delivery.

 

Dispute Resolution

You and HAIRWANNA agree that any dispute, claim or controversy between you and HAIRWANNA relating to or in any way connected with these Agreements or your relationship as a user of the Service (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, and whether the claims arise during or after termination of the Agreements) shall be determined by binding individual arbitration (and not by class). You and HAIRWANNA further agree that the arbitrator shall have the exclusive authority to rule on its own jurisdiction, including any objection to the existence, scope or validity of the arbitration agreement or to the arbitrability of any claim or counterclaim. Arbitration is more informal than a court trial. THERE ARE NO JUDGES OR JURIES IN ARBITRATION, AND JUDICIAL REVIEW OF AN ARBITRAL AWARD IS LIMITED. Communication of documents may be more limited than in court. The arbitrator must abide by this agreement and may award the same damages and remedies as a court (including attorney's fees), except that the arbitrator may not award any remedy, including compensation for damages.

User-generated content
HAIRWANNA users may post, upload and/or contribute ("post") content to the Products (which may include, for example, images, text, messages, information and/or other types of content) ("User Content"). For the avoidance of doubt, "User Content" includes any content posted on the HAIRWANNA blog as well as on any other part of the HAIRWANNA service.

You promise that, with respect to any User Content you post on HAIRWANNA, (1) you have the right to post such User Content, and (2) such User Content, or its use by HAIRWANNA as contemplated by the Agreements, does not infringe the Agreements, applicable law, or intellectual property (including, without limitation, copyrights), publicity, personality or other rights of others, nor imply any affiliation with or endorsement of you or your User Content by HAIRWANNA or any artist, group, label, entity or individual without the express written consent of such individual or entity.

HAIRWANNA may, but is not obligated to, monitor, review or edit User Content. In any event, HAIRWANNA reserves the right to remove or disable access to any User Content for any reason, including, but not limited to, User Content that, in HAIRWANNA's sole discretion, violates the Agreements. HAIRWANNA may take such action without prior notice to you or any third party. Removal or disabling of access to User Content will be at our sole discretion, and we make no promise to remove or disable access to any specific User Content.

You are solely responsible for all User Content you post. HAIRWANNA is not responsible for User Content and does not endorse any opinion contained in User Content. YOU AGREE THAT IF ANYONE FILES A CLAIM AGAINST HAIRWANNA RELATED TO USER CONTENT YOU POST, THEN, TO THE FULLEST EXTENT PERMITTED BY LOCAL LAW, YOU WILL INDEMNIFY AND HOLD HAIRWANNA HARMLESS FROM ALL DAMAGES, LOSSES AND EXPENSES OF ANY KIND (INCLUDING REASONABLE ATTORNEYS' FEES AND COSTS) RESULTING FROM SUCH CLAIM.

 

Customer service USA :

support@hairwanna.com

+86 18768548152

Monday - Friday

09:00am - 06:00 pm (BST)